Frequently Asked Questions
Frequently Asked Questions
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| Thank you for shopping at Smart Office! Please feel free to contact us for any questions or concerns you may have and we'll be happy to address them. |
Customer Service Inquiries:
email: customerservice@smartoffice.net
phone: (800) 393-7603
Sales Inquiries:
email: sales@smartoffice.net
phone: (800) 393-7603
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Other Ways To Get In Touch With Us
Chat Online
Send Us a Message to Contact You
Hours of Operation
Monday-Friday: 8am-8pm EST
Saturday: 11am-8pm EST
Sunday: 12pm-6pm EST |
| When you call, email or chat online with us, rest assured that you're getting in touch with one of us here in our Chattanooga, TN headquarters and not just some random call center in the middle of nowhere. |
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Q: When will my order arrive?
A: Shipping times vary with product lines and stock levels. In-stock products generally arrive 4-7 business days from the date your order is shipped. To get the most up-to-date information on current stock levels for a product, please give us a call at (800) 393-7603. |
Q: How much do you charge for shipping?
A: Though our standard shipping charge is 12.5% of your total, many of the products we sell are offered with free standard ground shipping within the contiguous United States. There are some products like the Sequel Office Collection by BDI which incur a flat-rate shipping charge depending on the price of the item.
For more in-depth info on shipping and delivery policies, please visit our Shipping & Delivery page. |
Q: How do you protect my privacy while shopping on Smart Office?
A: SmartOffice.net incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted.
For more in-depth info on privacy policies, please visit our Privacy Policy page. |
Q: Do you offer any warranties for the products you sell?
A: Absolutely. SmartOffice.net is an Authorized Retailer for every single product we offer on the site, so manufacturers' warranties will apply to any product(s) you purchase from us. We also won't leave you out in the cold when you have an issue with your purchase, and will proactively help you handle any warranty claims with the manufacturer. |